Shipping policy

At WETRIO, we are committed to delivering your cosmetics and personal-care products safely and on time. Please read our shipping policy below.

1. Order Processing

Orders are processed within 1–2 business days after successful order confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive shipping/tracking details through your registered contact information.

2. Delivery Time

Standard delivery usually takes 3–7 business days after dispatch.
Delivery times may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.
Remote and difficult-to-service locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order.
Any applicable shipping offers or free-shipping promotions will be clearly mentioned on the website.

4. Order Tracking

Once your order is shipped, you may receive a tracking link or tracking number via email/SMS/WhatsApp, depending on the information provided at checkout.

5. Delayed or Lost Orders

While we work with reliable courier partners, delays can occasionally occur due to circumstances beyond our control. If your order has not arrived within the expected delivery period, please contact us so we can assist you.

6. Incorrect Address or Contact Details

Please ensure that your shipping address, phone number, and other delivery details are correct before placing your order. WETRIO may not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

7. Damaged Package

If your package appears damaged or tampered with at the time of delivery, please contact us as soon as possible with photographs/videos of the package and product.